Terms & Conditions

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1. Definitions

Unless otherwise stated in context:

  • “We/Us/Our Company” refers to the website operator and its affiliates (collectively, “we”).

  • “Customer/You” refers to any individual or entity that visits this website, submits an inquiry, purchases products, or uses our services.

  • “Products” include IBC blow molding machines, IBC cage production lines, auxiliary equipment, spare parts/consumables, and other related equipment.

  • “Services” include, without limitation, solution design, factory layout recommendations, system integration, installation and commissioning, training, and after-sales support.

  • “Written Confirmation” includes contracts, purchase orders (PO), proforma invoices (PI), emails, or any other written form mutually recognized by both parties.

2. Scope and Acceptance

  1. By accessing, browsing, or using this website, or by submitting an inquiry/order to us, you acknowledge that you have read and agree to these Terms & Conditions.

  2. If these Terms & Conditions conflict with any separately executed contract/order terms, the written and signed contract/order terms shall prevail.

  3. We may update these Terms & Conditions from time to time. Updated terms take effect upon publication on the website.

3. Website Content Disclaimer

  1. Product images, specifications, capacity/throughput data, energy consumption data, delivery time estimates, and case descriptions shown on this website may vary depending on configuration, process, raw materials, local utilities/environment, and operating methods, and are for reference only.

  2. Any technical solution, configuration recommendation, or quotation is valid only within the scope of our Written Confirmation.

  3. We reserve the right to correct errors and update website information at any time.

4. Inquiries, Quotations, and Order Confirmation

  1. You may submit inquiries via website forms, email, or phone.

  2. Quotation validity shall follow the quotation document; if not specified, the default validity period is 15 calendar days.

  3. An order is deemed confirmed only upon Written Confirmation, such as a signed contract, confirmed PO, confirmed PI, or other mutually recognized written confirmation.

5. Pricing, Taxes, and Payment

  1. Pricing for products and services shall be subject to the quotation/contract confirmed in writing by both parties.

  2. The party responsible for taxes, duties, customs clearance fees, and compliance certification costs in the destination country/region (if applicable) shall be determined by the contract.

  3. Payment method (e.g., T/T, L/C), deposit ratio, balance milestones, and late payment handling shall be governed by the contract.

6. Delivery, Shipping, and Risk Transfer

  1. Delivery terms (e.g., EXW, FOB, CIF) shall follow the contract (and INCOTERMS where applicable).

  2. Risk transfers as agreed in the contract from the time the equipment is delivered to the carrier or otherwise delivered per contract terms.

  3. For delays caused by shipping, customs, force majeure, or other circumstances beyond reasonable control, we will make reasonable efforts to assist with coordination but shall not be liable for delays outside our reasonable control.

7. Installation, Commissioning, and Acceptance

  1. If installation and commissioning services are included in the contract, both parties shall cooperate to provide necessary site conditions, including but not limited to:

    • Power supply, compressed air, cooling water, foundations/floor conditions, and lifting/rigging conditions;

    • Compliant workplace safety conditions;

    • Sufficient on-site personnel support.

  2. Acceptance criteria, acceptance period, trial production capacity/yield targets, and record methods shall follow the contract or acceptance documents.

  3. If commissioning is delayed or requires repeated service due to unmet customer site conditions, related costs shall be negotiated separately by both parties.

8. Spare Parts, Consumables, and After-sales Support

  1. We may provide recommended spare parts/consumables lists where applicable.

  2. Spare parts lead time, pricing, and supply method shall be subject to Written Confirmation.

  3. Response methods and fee standards (if applicable) for remote support and on-site service shall follow the contract or after-sales policy.

9. Warranty

  1. Warranty period, coverage scope, and exclusions shall follow the contract.

  2. During the warranty period, if a quality issue occurs due to non-human factors, we will provide repair, replacement, or technical support as agreed.

  3. The following circumstances are typically excluded from warranty (unless otherwise agreed in the contract):

    • Failure to operate according to manuals, overload operation, or improper maintenance;

    • Unauthorized modifications or failures caused by third-party repairs;

    • Issues caused by customer site conditions such as voltage fluctuation, non-compliant environment, abnormal raw materials, etc.;

    • Normal wear and tear of consumables and wear parts.

10. Intellectual Property

  1. All website content (including but not limited to text, images, videos, drawings, designs, trademarks, and logos) is protected by applicable laws.

  2. Without our prior written permission, you may not copy, distribute, adapt, use for commercial purposes, or create derivative works.

  3. Intellectual property ownership of customized solutions, drawings, software/programs, etc. generated during a project shall follow the contract.

11. Confidentiality

  1. During communication and cooperation, both parties may access confidential information of the other party, including technical, commercial, pricing, and customer information.

  2. Unless required by law or with prior written consent of the other party, neither party may disclose such information to any third party.

  3. Confidentiality obligations shall continue after termination of cooperation, with the specific duration subject to the contract.

12. Limitation of Liability

  1. To the maximum extent permitted by law, we shall not be liable for indirect losses, loss of profits, business interruption, data loss, loss of goodwill, or other consequential damages.

  2. In any event, our total aggregate liability to you shall be limited to the amount you have actually paid under the relevant contract/order related to the dispute (unless otherwise required by law or agreed in the contract).

13. Compliance, Export Controls, and Sanctions

  1. You agree to comply with applicable laws and regulations, export/import controls, and local safety standards in the purchase, import, and use of the products.

  2. If export controls, sanctions, embargoes, or other restrictions apply, we reserve the right to refuse or terminate supply/services.

14. Force Majeure

If performance is prevented or delayed due to earthquakes, floods, fires, war, strikes, government actions, pandemics, supply chain disruptions, major transportation delays, or other force majeure events, the affected party shall not be liable for breach. The affected party shall use reasonable efforts to mitigate losses and promptly notify the other party.

15. Governing Law and Dispute Resolution

  1. Governing law and dispute resolution shall follow the contract.

  2. If not otherwise agreed, we recommend specifying:

    • Governing Law: Laws of the People’s Republic of China (excluding conflict of law rules) / or the laws of your location (choose one)

    • Dispute Resolution: Friendly negotiation; if negotiation fails, submit to [Arbitration Commission / People’s Court] for resolution.

16. Miscellaneous

  1. If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

  2. Headings are for convenience only and shall not affect interpretation.