Privacy Policy

Last Update :

1. Who We Are

This website is operated by Suzhou Deman Industrial Technology Co.,Ltd ("we", "us", "our").

2. Scope

This Privacy Policy explains how we collect, use, share, and protect personal information when you:

  • Visit or interact with our website;

  • Submit inquiries or requests (e.g., quotation/proposal requests);

  • Download resources (e.g., brochures, catalogs) where a form is required;

  • Communicate with us via email, phone, messaging apps, or other channels.

3. Information We Collect

3.1 Information you provide

We may collect personal information you submit voluntarily, such as:

  • Name, job title, company name;

  • Email address, phone number;

  • Country/region, address (if provided);

  • Project details (capacity targets, product specs, plant conditions, timeline, budget range);

  • Messages, attachments, and other information you provide in forms or communications.

3.2 Information collected automatically

When you visit our website, we may collect certain information automatically, such as:

  • Device and browser information (browser type, operating system, language);

  • Usage data (pages visited, time spent, referring/exit pages);

  • Approximate location (derived from IP address);

  • Cookies and similar technologies data (see Section 7).

3.3 Information from third parties (if applicable)

We may receive information from:

  • Analytics providers;

  • Advertising or social media platforms (only if you interact with our ads/pages);

  • Business partners or distributors (e.g., referral inquiries).

4. How We Use Your Information

We use your information for purposes such as:

  1. Responding to inquiries and providing proposals, quotations, and technical recommendations;

  2. Project communication (including follow-ups, scheduling calls/visits, and clarifying requirements);

  3. Order and contract administration (where applicable);

  4. Customer support and after-sales service (including spare parts support);

  5. Improving our website and user experience (analytics, troubleshooting, performance);

  6. Marketing communications (e.g., newsletters, product updates) where permitted by law or with your consent;

  7. Compliance and security, including fraud prevention and protecting legal rights.

5. Legal Bases for Processing (Where Applicable)

Depending on your location, we rely on one or more of the following legal bases:

  • Consent (e.g., optional marketing emails, certain cookies);

  • Contract necessity (e.g., processing needed to provide a quotation or fulfill an order);

  • Legitimate interests (e.g., improving our services, B2B communications, website security);

  • Legal obligations (e.g., tax, accounting, compliance requirements).

6. How We Share Your Information

We do not sell your personal information. We may share information with:

  1. Service providers who process data on our behalf, such as website hosting, email delivery, CRM, analytics, and IT support;

  2. Distributors/partners (if needed) to serve your region, only for the purpose of responding to your inquiry or supporting your project;

  3. Logistics/installation/service partners where necessary for delivery or on-site services;

  4. Authorities or legal parties where required by law or to protect rights and safety.

We require such parties to handle information with appropriate confidentiality and security measures.

7. Cookies and Similar Technologies

We may use cookies and similar technologies to:

  • Enable core website functionality;

  • Remember preferences;

  • Measure website performance and usage (analytics);

  • Support marketing (where applicable).

You can control cookies through your browser settings and, where available, our cookie banner/preferences tool. Disabling cookies may affect certain website functions.

8. Data Retention

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including:

  • Responding to inquiries and maintaining business records;

  • Contract performance and warranty/service support;

  • Compliance with legal obligations.

Retention periods may vary by jurisdiction and record type.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no website or transmission is completely secure. You should use caution when submitting information online.

10. International Data Transfers

Your information may be processed in countries/regions other than where you are located, including where our servers, service providers, or affiliates operate.

Where required, we use appropriate safeguards for cross-border transfers (e.g., contractual clauses or other mechanisms required by applicable law).

11. Your Rights and Choices

Depending on your location, you may have rights such as:

  • Accessing, correcting, or deleting your personal information;

  • Restricting or objecting to certain processing;

  • Withdrawing consent (where processing is based on consent);

  • Requesting a copy/portability of your data;

  • Opting out of marketing communications (unsubscribe link or contact us).

To exercise your rights, contact us via the details in Section 1. We may request verification to protect your information.

12. Children’s Privacy

Our website is intended for business audiences and is not directed to children. We do not knowingly collect personal information from children.

13. Third-Party Links

Our website may contain links to third-party websites (e.g., social platforms). We are not responsible for their privacy practices. Please review their policies separately.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.